FAQs

What service support is available?
We have a 24 hr web based support available. We revert back to you within 24 hrs from login of your complaint or requirement. click here

Why might I need your services?
We are an IT services company. You might need our services for development of a software application, web application, designing a web site, developing e-Learning tutorials and course manuals etc. In addition to these you can opt for value additions that are associated with the above ones like hosting plans, domain registration and web promotion services. You can rely on us for your complete project management requirements.

How can I save money ?
Research says that Asia has the lowest cost of manpower and infrastructure as compare to countries such as US, Europe and various other western countries. Salaries are about 20%-30% of what they are in North America and Europe.

Alongwith low cost advantage India has a high quality advantage among all the Asian nations (nasscom report). Our government supporting us in terms of tax exemptions etc, we are able to provide you with the most cost effective services within the required quality.

How do I send work to you ?
For sending the material you can use e-mail, ftp, normal mail that takes 8-10 days, or courier services. Our address is Digital Asia, SCO 237, Sector-40 D, Chandigarh 160036. Our email address is info@digitalasiatech.com and the ftp details can be provided on demand.

We can deliver work through the same media or as required by the client.

How do I pay?
For new customers we accept more than 25% in advance and balance on submission of work. The payments can be transferred through Western Union, Cash2India.com, Remit2india.com, Paypal (Integrated within the site).

Our company is located at a distant location, will that be a problem?
Most of the work we do is for clients at remote location. A client could be from anywhere within the country or anywhere outside the country. We have few clients from countries like USA, UK etc.

I am interested. Where to start ?
click here to send us the requirements and we will reply immediately with pricing and other details.

What is your area of expertise?
We are an IT services company providing web services such as web design, web application development, web promotions, web hosting and domain registration. We use nearly all technologies that is relevant to the project needs. click here for more details.

We develop solutions that help you and your client provide with facilities like online ordering, online payments etc. We can set up online store for you to sell your products and services. We can also help you add value added modules like Discussion Forums, Bulletin Boards, Classified sections, Chat, E-Mail, Enquiry system etc., for your portal or web site.

You might have a requirement that is not common for all portals or websites. You can define your customized requirements and we can deliver results above your expectations.

How do I know how many people are watching my website?
If you are opting our web hosting services you will get access to hourly, daily, monthly and even yearly website performance reports which will tell you about the number of hits, visitors visiting your site and what content they most frequently visit. You can also add hit counter that gives you no. of hits your website has got till now.

Who owns the copyrights of the web site and the complete content on it?
We get paid for our time and the copyrights remain with the client.

What type of web maintenance do you provide? And how much does it cost?
Sites where graphics don't display, links that are broken, texts out of alignment, also that haven't been updated since long, periodically not been resubmitted to various search engines to assure that it stays on better position in the search results needs maintenance regularly.

Site maintenance is priced according to how much work is involved. For instance, color correction, cropping and compression optimizing for web site speed including deleting old documents from the web server and keeping a clean and efficient system. Other things like the promotion of the web site to get high ranking listings on the search engines.

We have a website and it is not doing much for us. Can you help ?
There are lots of important questions that you need to ask yourself to assess your website performance:

• Does your website load fast.
• Does it project a professional image about your company.
• Does it put across the facts and the overall message to your customer
• Does the content, the graphics capture your customers attention.
• Does it provide you customer easy navigation features, etc

If any of the answer to the above questions is no, you can hand over an opportunity to us to give you better results than ever. What is SSL?
SSL stands for Secure Socket Layer. It is a standard developed by Netscape Communications to transfer information securely across the Internet. SSL will enable your customer's browser to connect to your web site and transparently negotiate a secure communication channel. Once this connection has been made, information, like credit card numbers, can be exchanged securely.

You can use SSL to protect credit card information to be hacked, actual processing of the credit card will require a Merchant Account from a bank.

What are the support services offered by you after launching the site on web?
Once the web site or the web application is tested and implemented, we further extend one year On-Call Support in case any functional deficiency still occurs within the application.

What would be your strategy to execute my project within the required time?
We follow a time tested and a standard process to accomplish any given project. After we get an RFP Request for Proposal filled up by you, we:

•	Speak to you to get an idea on the overall goal. We collect all the content and other material on your products/ services.
•	Then we design a basic graphic layout and ask for your comments. We redesign if any changes are to be made or it does not appeal to you.
•	We then convert the graphics into HTML and add content to the pages.
•	Navigation bars, order form, customer support form, contact details, services, product offerings, etc is captured within the site.
•	If you would like to add an application to the website the whole process of understanding the requirement, writing code, implementing and testing is done. Testing is done twice, once before hosting and than after hosting.
•	We discuss with you about the promotion aspect of the web site to further create relevant search engine meta tags.
•	Simultaneously as per your choice, we register domain name for you.
•	Once you approve all the above we then upload your site on one of our web hosting servers or any other web hosting service provider of your choice.
•	On successful launch of site on the web, we then submit the url in various search engines. There is lot beyond this that could be done to promote your site and be successful in doing business online. click here for more information.

How can I sell products online? Do I need a merchant account?
To sell online you can build product pages, have a link to a payment/shipping form or use a shopping cart application that will provide more options like calculating tax rates, shipping options.

You don't need a merchant account if you don't intend to accept credit carts online. If you want to protect the data from being hacked, you should get an SSL enabled Web Server.

How can I accept credit cards online securely?

In order to accept credit card payment online,
1.	First you have to have a merchant account with a bank. This will enable you to process credit card transactions for your business.
2.	Once you have a merchant account set up you have two options.
	• If your bank has Internet services, you can use a third party processor. You provide a link to their site and they provide the secure site on which to process the transactions. If you use a third party processor, there is a processing fees involved. Still, if you expect a lot of transactions this option may be more economical and convenient. - CyberCash - Automated Transaction Services - E-Money - Signio.com • Or you can process the transactions yourself and avoid the per-transaction processing fees. In order to do this you will need: - An SSL Commerce Server capable account such as Heller Information Services Virtual Web Server Account. - A digital certificate from VeriSign or Thawte Digital Certificate Services. This involves certain fees for setup. - Setup forms and scripts to get the information securely form the server.

I am interested. Where to start ?
click here to send us the requirements and we will reply you immediately with pricing and other details.